Lenovo Statement of Limited Warranty

 

General Terms

The warranties provided by Lenovo Group Limited or one of its subsidiaries (called "Lenovo") in this

Statement of Limited Warranty apply only to Machines you purchase for your use, and not for resale. The term “Machine” means a Lenovo

machine, its options, features, conversions, upgrades or peripheral products, or any combination of them. The term “Machine” does not include

any software programs, whether pre-loaded with the Machine, installed subsequently or otherwise. Nothing in this Statement of Limited

Warranty affects any statutory rights of consumers that cannot be waived or limited by contract.

What this Warranty Covers

Lenovo warrants that each Machine 1) is free from defects in materials and workmanship and 2) conforms to Lenovo's Official Published

Specifications (“Specifications”) which are available on request. The warranty period for the Machine starts on the original date of installation and

is specified in  - Warranty Information. The date on your invoice or sales receipt is the date of installation unless Lenovo or your reseller

informs you otherwise. Unless Lenovo specifies otherwise, these warranties apply only in the country or region in which you purchased the

Machine.

THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS

OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS

FOR A PARTICULAR PURPOSE. SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF EXPRESS OR IMPLIED

WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. IN THAT EVENT, SUCH WARRANTIES ARE LIMITED IN

DURATION TO THE WARRANTY PERIOD. NO WARRANTIES APPLY AFTER THAT PERIOD. SOME STATES OR JURISDICTIONS DO NOT

ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

What this Warranty Does not Cover

This warranty does not cover the following:

any software programs, whether pre-loaded or shipped with the Machine, or installed subsequently;

failure resulting from misuse, accident, modification, unsuitable physical or operating environment, or improper maintenance by you;

failure caused by a product for which Lenovo is not responsible; and

any non-Lenovo products, including those that Lenovo may procure and provide with or integrate into a Lenovo Machine at your request.

The warranty is voided by removal or alteration of identification labels on the Machine or its parts.

Lenovo does not warrant uninterrupted or error-free operation of a Machine.

Any technical or other support provided for a Machine under warranty, such as assistance with “how-to” questions and those regarding Machine

set-up and installation, is provided WITHOUT WARRANTIES OF ANY KIND.

How to Obtain Warranty Service

Warranty service may be provided by Lenovo, IBM, your reseller if authorized to perform warranty service, or an authorized warranty service

provider. Each of them is referred to as a “Service Provider.”

If the Machine does not function as warranted during the warranty period, contact a Service Provider. If you do not register the Machine with

Lenovo, you may be required to present proof of purchase as evidence of your entitlement to warranty service.

What Lenovo Will Do to Correct Problems

When you contact a Service Provider for service, you must follow the problem determination and resolution procedures that we specify. An initial

diagnosis of your problem can be made either by a technician over the telephone or electronically by access to a support website.

The type of warranty service applicable to your Machine is specified in Part 3 - Warranty Information.

You are responsible for downloading and installing designated software updates from a support web site or from other electronic media, and

following the instructions that your Service Provider provides. Software updates may include basic input/output system code (called “BIOS”), utility

programs, device drivers, and other software updates.

If your problem can be resolved with a Customer Replaceable Unit (“CRU”) (e.g., keyboard, mouse, speaker, memory, hard disk drive), your

Service Provider will ship the CRU to you for you to install.

If the Machine does not function as warranted during the warranty period and your problem cannot be resolved over the telephone or

electronically, through your application of software updates, or with a CRU, your Service Provider, will either, at its discretion, 1) repair it to make it

function as warranted, or 2) replace it with one that is at least functionally equivalent. If your Service Provider is unable to do either, you may

return the Machine to your place of purchase and your money will be refunded.

As part of the warranty service, your Service Provider may also install selected engineering changes that apply to the Machine.

Exchange of a Machine or Part

When the warranty service involves the exchange of a Machine or part, the item your Service Provider replaces becomes Lenovo’s property and

the replacement becomes yours. You represent that all removed items are genuine and unaltered. The replacement may not be new, but will be in

good working order and at least functionally equivalent to the item replaced. The replacement assumes the warranty service status of the replaced

item.

Your Additional Responsibilities

Before your Service Provider exchanges a Machine or part, you agree to remove all features, parts, options, alterations, and attachments not

under warranty service.

You also agree to:

1. ensure that the Machine is free of any legal obligations or restrictions that prevent its exchange;

2. obtain authorization from the owner to have your Service Provider service a Machine that you do not own; and

3. where applicable, before service is provided:

a. follow the service request procedures that your Service Provider provides;

b. backup or secure all programs, data, and funds contained in the Machine; and

Lenovo SOLW.doc 03/2005 (REH) Page 2 of 10

c. provide your Service Provider with sufficient, free, and safe access to your facilities to permit Lenovo to fulfill its obligations.

4. (a) ensure all information about identified or identifiable individuals (Personal Data) is deleted from the Machine (to the extent technically

possible), (b) allow your Service Provider or a supplier to process on your behalf any remaining Personal Data as your Service Provider

considers necessary to fulfill its obligations under this Statement of Limited Warranty (which may include shipping the Machine for such

processing to other service locations around the world), and (c) ensure that such processing complies with any laws applicable to such

Personal Data.

Limitation of Liability

Lenovo is responsible for loss of, or damage to, your Machine only while it is 1) in your Service Provider's possession or 2) in transit in those

cases where Lenovo is responsible for the transportation charges.

Neither Lenovo nor your Service Provider are responsible for any of your confidential, proprietary or personal information contained in a Machine

which you return for any reason. You should remove all such information from the Machine prior to its return.

Circumstances may arise where, because of a default on Lenovo's part or other liability, you are entitled to recover damages from Lenovo. In each

such instance, regardless of the basis on which you are entitled to claim damages from Lenovo (including fundamental breach, negligence,

misrepresentation, or other contract or tort claim), except for any liability that cannot be waived or limited by applicable laws, Lenovo is liable for no

more than

1. damages for bodily injury (including death) and damage to real property and tangible personal property for which Lenovo is legally liable; and

2. the amount of any other actual direct damages, up to the charges for the Machine that is subject of the claim.

This limit also applies to Lenovo's suppliers, resellers and your Service Provider. It is the maximum for which Lenovo, its suppliers, resellers, and

your Service Provider are collectively responsible.

UNDER NO CIRCUMSTANCES IS LENOVO, ITS SUPPLIERS, RESELLERS OR SERVICE PROVIDERS LIABLE FOR ANY OF THE

FOLLOWING EVEN IF INFORMED OF THEIR POSSIBILITY: 1) THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN

THOSE UNDER THE FIRST ITEM LISTED ABOVE); 2) LOSS OF, OR DAMAGE TO, DATA; 3) SPECIAL, INCIDENTAL, OR INDIRECT

DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES; OR 4) LOST PROFITS, BUSINESS REVENUE, GOODWILL OR

ANTICIPATED SAVINGS. SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR

CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

Governing Law

Both you and Lenovo consent to the application of the laws of the country in which you acquired the Machine to govern, interpret, and enforce all

of your and Lenovo's rights, duties, and obligations arising from, or relating in any manner to, the subject matter of this Statement of Limited

Warranty, without regard to conflict of law principles.

THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO

STATE OR JURISDICTION TO JURISDICTION.

Jurisdiction

All of our rights, duties, and obligations are subject to the courts of the country in which you acquired the Machine.


For more up to date information on warranty statement please visit http://www.lenovo.com/ca/en/index.html